Three steps, every time
First, a customer writes. In any language, from WhatsApp or your web messenger. työ translates the message and routes it to the right person on your team — the one who can actually answer it.
Second, AI drafts. The suggested reply is grounded in your own business facts, your menu or services, your policies and your tone of voice. It's ready in seconds, so you never start from a blank page.
Third, a human approves. You read the draft, change what you want, and send. The reply goes back in the customer's language. Every outbound message carries a human's sign-off — always. For sensitive replies you can require two sign-offs.
A hub, not an inbox
Most tools give you a shared inbox: a pile of threads that everyone watches and no one owns. työ works differently. Each customer request becomes a unit of work with an identity of its own — it knows what it's about, who it's waiting on, and when it's done.
Work routes through one hub instead of bouncing between private chats. It can escalate to a teammate in their language, remember what matters, and stay visible on the worklist until it's resolved. Nothing dies in an inbox, and nobody has to forward screenshots.
Built for small teams
työ is made for owner-operated businesses with one to five people — cafés, restaurants, shops, salons. There's nothing to install and no IT department needed. Your data stays in the EU, and you can see and delete what työ remembers about any customer.
