What it does
Open a customer in the dashboard and you see what työ knows: the memories that matter — an allergy, a standing booking, an open issue — and the conversation details they came from. When that customer writes again, the relevant memory is right there, and the AI draft already takes it into account.
Just as deliberately, työ forgets. Small talk and one-off details don't pile up into a surveillance file; what's kept is what helps you serve this person better next time. And you stay in control: any memory can be deleted, and deleting it means it's gone.
Why it matters
Being remembered is the whole charm of a small business. The café that knows your order, the salon that remembers your last visit — that's why people come back. But that memory usually lives in one person's head, and it leaves with them on their day off.
Memory without transparency, though, is just creepy. That's why työ shows you exactly what it remembers about each customer, lets you delete it, and keeps everything inside the EU. You can answer honestly when a customer asks what you know about them — and prove it.
How it works
As conversations happen, työ picks out the details worth keeping and attaches them to the customer — not to a chat thread that scrolls away. The rest is left behind by design: memory is curated, not hoarded.
Everything lives in the customer dashboard: memories, conversation details, and a delete control next to them. Whoever on your team picks up the next message sees the same picture, so the customer is known by your business, not by one busy person. And all of it is stored in the EU — EU data residency isn't an add-on, it's where työ lives.