What it does
You tell työ about your business once: opening hours, location, your menu or services, prices, how you handle bookings and refunds. When a customer asks a question, the draft is built from those facts — not from generic internet knowledge about what a café usually does.
Tone is part of it too. In the dashboard you set how your business sounds — warm and casual, brisk and professional, somewhere in between — and every draft follows it. The reply a customer gets reads like it came from you, because in the end it did: a person reviewed and sent it.
Why it matters
Generic AI answers sound like everyone and commit to nothing. Worse, an ungrounded answer can be confidently wrong about your own opening hours or your own allergy policy — and the customer standing at your locked door doesn't care whose fault that was.
Grounding fixes both. The draft starts from what's actually true about your business, so reviewing becomes a quick check instead of a rewrite. And because your tone carries through, a regular can't tell whether you typed the reply at the counter or approved a draft between orders.
How it works
You configure your business facts and tone of voice in the dashboard. Add your menu or services, your policies, the answers to the questions you get every week. Update something once — new summer hours, a new price — and every draft after that reflects it.
When a question comes in, työ pulls the relevant facts from your knowledge and drafts a reply in your tone, in seconds. If the answer isn't in your knowledge, the draft won't invent one — and a human always reviews before anything is sent, so nothing goes out on the AI's word alone.