What it does
Today työ connects your own branded web messenger and the webform on your website; on paid plans, also WhatsApp and email via Microsoft 365. The web messenger is a simple link: put it on your site, in your Google profile, or on a QR code by the till. It opens in the browser, in your colours, with no app to install. The webform does the same for “please contact me”: a submission on your site arrives as a message, with the customer's contact details attached.
More channels are on the way. Whatever the channel, the experience on your side stays the same: the message is translated, routed to the right person, drafted for review, and answered with a human sign-off.
Why it matters
Every extra step loses customers. If asking about tomorrow's lunch means installing an app or creating an account, most people just won't ask. Meeting customers in the apps they already use removes the step where you lose them.
But channels alone create their own mess: a WhatsApp here, a website form there, and suddenly answers depend on who happens to hold which phone. That's why työ routes every channel into one hub, not an inbox per app. Your team sees one stream of work, whoever the customer is and wherever they wrote from.
How it works
Share your web messenger link and chat is set up. The webform on your site works the same way. Adding your own WhatsApp number is a short one-time step our team does with you on the paid plans: Meta requires a business verification, and we handle it for you. Once it's live, replies flow the same way. From then on, a message from any channel lands in the same hub, translated into your team's languages and routed to the person who can answer it.
The reply goes back the way it came: a WhatsApp message is answered in WhatsApp, a web messenger chat in the web messenger, and a webform lead is answered through the contact details the customer left. Always in the customer's language, with a human sign-off. The customer never sees the machinery; they just see your business answering, fast.